I got chills when I read that; I get chills now. I know I can through a whole day with blinders on to only what is most important to me. I haven’t held open the door for the person coming in a building behind me. I haven’t returned the “Hi, how are you today?” when all I want to do is exchange/return/purchase my item and get on with my day. I’ve wondered “What the hell is she looking at?” when some random chick at the Y catches my line of sight. I put my focus on myself at the expense of kindness towards others. And I know better than that.
When I catch myself being less than kind, I think about what Dena experienced. I think about the above quote. Try to be kind to at least one person you encounter today, because truly, you have no idea.